CHeKT Visual Security Support Site

Recent Articles
Report Incident Feature
What is an Incident Report? The Incident Report feature is available within the Monitoring Portal and allows Operators to create and manage reports related to alarm events. These reports document the details of an event and can be shared with Dealers ...
VLC Media Player Frame Loss Test
VLC Media Player Frame Loss Test Why do a VLC Test? The VLC frame loss test is useful when a CHEKT system shows "Stream Disconnect" or "Camera Offline" error. Testing the same camera stream in VLC helps determine whether the issue is caused by ...
Service Impact Notice - CHeKT Support
A service impact notice is a formal communication to inform CHeKT customers of an issue has been identified which may affect the performance, reliability, or behavior of a product or service they are using. It explains three things very clearly. What ...
CHeKT Camera Firmware Release Notes
Below are the release notes for CHeKT Cameras: E-Series Cameras: Camera Firmware Build 65 - Release Date 12/2/2025 (Bug Fixes/ Improvements) Download Firmware here: ...
Integrating Unifi Protect into CHeKT
Integrating Unifi Protect into CHeKT Starting out in the web interface of the Unifi device: * Click Protect * Click Devices * Change name of camera to desired name * If you have more than 1 bridge, we recommend adding CH1.1 > Ch1.2 to keep track of ...

Popular Articles
Understanding CHeKT Appointments: Why They Are Necessary
The Appointments function is linked to our previous Dealer Application that is currently undergoing improvement. In order for a technician to service a CHeKT bridge with the mobile app, an appointment must be created. This ensures the privacy of your ...
CHeKT Contact ID Library Support Article
Here is a list of all Contact ID Alarm codes you will need in your automation platform to support CHeKT. The Download is available below.
Updating Bridge Firmware - CHeKT Visual Security Support
Staying current on the latest firmware is important to ensure your Bridge is operating with the latest features and ensuring all know bugs are resolved. Below are the directions for updating individual Bridge firmware and mass updating accounts. ...
How much internet bandwidth does the CHeKT Bridge use?
Data usage is an important factor to consider with any remote visual monitoring platform. The upload speed of the locations Internet Service Provider (ISP) is what will impact a central station's ability to view video in a real-time manner. The CHeKT ...
How to Register a CHeKT Bridge
Registering a CHeKT Bridge Links to additional steps: Creating a Site: Creating a New Customer Site Registering Cameras: Adding Cameras to a CHeKT Bridge 1. Registering a CHeKT Bridge Once you have created a customer account site you can proceed to ...

Recent Articles