CHeKT Visual Security Support Site

Recent Articles
VLC Media Player Frame Loss Test
VLC Media Player Frame Loss Test Why do a VLC Test? The VLC frame loss test is useful when a CHEKT system shows "Stream Disconnect" or "Camera Offline" error. Testing the same camera stream in VLC helps determine whether the issue is caused by ...
CHeKT Service Impact Notices
A service impact notice is a formal communication to inform CHeKT customers of an issue has been identified which may affect the performance, reliability, or behavior of a product or service they are using. It explains three things very clearly. What ...
CHeKT Camera Firmware Release Notes
Below are the release notes for CHeKT Cameras: E-Series Cameras: Camera Firmware Build 65 - Release Date 12/2/2025 (Bug Fixes/ Improvements) Download Firmware here: ...
Integrating Unifi Protect into CHeKT
Integrating Unifi Protect into CHeKT Starting out in the web interface of the Unifi device: * Click Protect * Click Devices * Change name of camera to desired name * If you have more than 1 bridge, we recommend adding CH1.1 > Ch1.2 to keep track of ...
CHeKT E-Series AI Camera - Auto-Update
This feature is effective from FW ~.61 onwards. Please ensure your camera is on version ~.61 or later before attempting to enable this feature. Basic feature info The OTA (Over The Air) Upgrade feature allows cameras to automatically check for and ...

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CHeKT Appointments
The Appointments function is linked to our previous Dealer Application that is currently undergoing improvement. In order for a technician to service a CHeKT bridge with the mobile app, an appointment must be created. This ensures the privacy of ...
CHeKT Contact ID Library
A full list of active Contact ID Alarm codes is always available on your CHEKT Dealer Account in the setting section https://dealer.chekt.com/settings/alarm-library/
Updating Bridge Firmware
Staying current on the latest firmware is important to ensure your Bridge is operating with the latest features and ensuring all know bugs are resolved. Below are the directions for updating individual Bridge firmware and mass updating accounts. ...
How much internet bandwidth does the CHeKT Bridge use?
Data usage is an important factor to consider with any remote visual monitoring platform. The upload speed of the locations Internet Service Provider (ISP) is what will impact a central station's ability to view the video in a real-time manner. The ...
Registering a CHeKT Bridge
Registering a CHeKT Bridge Links to additional steps: Creating a Site: Creating a New Customer Site Registering Cameras: Adding Cameras to a CHeKT Bridge 1. Registering a CHeKT Bridge Once you have created a customer account site you can proceed to ...

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