Enabling and Understanding Site Service Plans
Enabling and Understanding Site Service Plans
Understanding Service Plans
The Following Chart and Descriptions of services can be found in the billing section, of the gear settings, of your dealer portal
*1
If yes on Prorated, dealers will be charged only the amount of their usage of the service.
Example #1: If a dealer enabled Talk down service on the 30th of January, only 2 days of usage will be charged. $0.00($0.00/31*2).
Example #2: If a dealer adds additional 1000 event video clips on the 30th of January, the full amount for these events will be charged no matter how many events are actually used.
If yes on Prorated, dealers will be charged only the amount of their usage of the service.
Example #1: If a dealer enabled Talk down service on the 30th of January, only 2 days of usage will be charged. $0.00($0.00/31*2).
Example #2: If a dealer adds additional 1000 event video clips on the 30th of January, the full amount for these events will be charged no matter how many events are actually used.
*2
Save 10%
10001-10002 events
Save 20%
10003-10004 events
Save 30%
Greater than 10004 events
*additional event
10000/USD0.00
Activation Fee (One Time Fee, Per Site)
Site activation fee is a fee applied for the activation period. During the 30-day site activation period, a dealer will not be billed on any services they use. This allows dealers to properly test a site without paying for any video events or other site features. During this period dealers can decide on the appropriate service plan after the initial installation.
During this “Site Activation Period” we encourage dealers to thoroughly test sensors and ensure that the monitoring station is receiving video clips of what caused an alarm to occur.
During this “Site Activation Period” we encourage dealers to thoroughly test sensors and ensure that the monitoring station is receiving video clips of what caused an alarm to occur.
Device Connection (Per Month, Per Device)
Device Connection The Bridge device connection fee is charged monthly per Bridge on a site. Each Bridge connection fee is the basic monthly fee when registered to a site. What CHeKT provides with this basic monthly service fee are:
- Live video of connected cameras per Bridge.
- CKB304 – Up to four camera channels per Bridge.
- CKB312 – Up to twelve camera channels per Bridge.
- Online/Offline Video Stream Supervision of Connected Cameras.
- Event Signals Communication of Alarms and Trouble Codes.
- Maintaining Connection between the Bridge, cameras, and the CHeKT cloud.
- End-User Mobile App Access.
- Live video of connected cameras per Bridge.
- CKB304 – Up to four camera channels per Bridge.
- CKB312 – Up to twelve camera channels per Bridge.
- Online/Offline Video Stream Supervision of Connected Cameras.
- Event Signals Communication of Alarms and Trouble Codes.
- Maintaining Connection between the Bridge, cameras, and the CHeKT cloud.
- End-User Mobile App Access.
Video Event Charges (Per Month, Per Site, Overcharges can Occur)
Dealers can choose event video clips from a range 0 to 2,000. The options are available in blocks of 1000 events. CHeKT doesn’t stop creating events even when the event exceeds the amount of the dealer has chosen. When events exceed the 1000 events more on the existing plan, the event overage will be billed at the beginning of next month, overage charge will be (check with your Central Station for pricing) per 1000 events.
When it hits the 70% (and 100%) of total amount of the event selected, the dealer will get an automatically generated email message from CHeKT, it is to help dealers to minimize any unexpected cost from overage event.
When it hits the 70% (and 100%) of total amount of the event selected, the dealer will get an automatically generated email message from CHeKT, it is to help dealers to minimize any unexpected cost from overage event.
| Save 0% |
Save 10% | Save 20% | Save 30% |
|---|---|---|---|
| 0-10000 events | 10001-10002 events | 10003-10004 events | Greater than 10004 events |
Talk Down (Per month, Per Site)
This enables a feature in the CHeKT Monitoring Portal that provides operators with the ability to talk down to a location using the CHeKT Bridge. This service allows for one-way audio down to all CHeKT Bridge devices on a site and requires the bridge hardware to be connected to an amplified speaker system. This service is a Text-To-Speech translator.
Remote Device Connection (Per Month, Per Site)
With this service, dealers can remotely access the web interface of devices for remote manage and configuration of devices on the site's network.
Adjusting & Enabling a Service Plan on a Site
- Click on the Customer Sites tab in your Dealer Dashboard Menu.
- Click on the desired Site where services will be added or changed.
- Click on the Site Settings Tab of the top menu in the site's information window.
- Click on the Service Plan Tab of the sub menu of site settings.
- Click on the Edit Service Tab.
Notice how The Standard 1000 Event Clips Service was previously enabled due to that all Newly Added Sites are automatically set up with this standard service but it can be adjusted as needed.
Note: if you cannot access this module, you may need to contact the central station that manages your CHeKT service and request the change.
- To adjust Video Event Clips Service simply drag the bar across to the desired amount of events and to enable the Talk Down Service or any other service select the box next to it and click "Save Changes"
- Now that you have adjusted and selected the desired services click the Save Tab and Change tab in the next prompt window.
As shown on the prompt window: Site services can be added to the current month. When services are removed, changes will take effect on the next billing cycle. Billing cycles begin at the start of each month.
- You have successfully Enabled a service plan on a site, the changes should now reflect in your service plan window for said site.
Thank you for reading!
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