Updating Bridge Firmware

Updating Bridge Firmware

Staying current on the latest firmware is important to ensure your Bridge is operating with the latest features and ensuring all know bugs are resolved.  Below are the directions for updating individual Bridge firmware and mass updating accounts.

Updating on Bridge Settings

1. Open the Bridge Settings:

2. If there is a newer firmware version available, you will see the "Available update" message. Click on the Firmware Version.


3. Select the "FW Update" option.

Dealers should anticipate the firmware update process taking between 5 and 10 minutes, depending on the download bandwidth available on the site.  If you notice the process taking longer, we advise you to allow the Bridge at least one hour before attempting a power cycle or reboot. 

Updating on Dealer Reports: Multiple Sites   

This option allows for the updating up to ten (10) bridges at a time. Please make sure all bridges are disarmed for the process.

1. Click on the "Reports" tab on the far left of the screen under the Customer and Dashboard icons.


2. From the "Reports" tab select the first option "Bridge Status".


3. Once selected a list of all sites in the dealer account should be displayed along with details regarding bridge model, name and current firmware status.


An option in the top right "Update All Selected Bridges" is available. Once we have selected the appropriate bridges for updating selecting this option will mass push the firmware updates to the selected bridges.

    • Related Articles

    • Bridge Firmware Version Release Notes

      Below are the release notes for Bridge Firmware versions. Bridge Firmware 5.0.0 Build 6 - Release Date 10/26/2024 (Feature Release) Previous Versions: Bridge Firmware 4.3.0 Build 5 - Release Date 8/19/2024 (Bug Fix) Bridge Firmware 4.3.0 Build 3 - ...

    • Alarm Panel Pairing: Programming an Alarm Panel with The Bridge

      Alarm Panel Pairing Mode: When a Bridge is programming in Alarm Panel Pairing mode, the Bridge is a video alarm module to the on-site alarm system. The Bridge will capture video events for all alarm zone triggers. To change your Site Programming mode ...

    • Bridge Relay and the End-User App

      Bridge Relay Configuration and End-User App Navigation With the release of our Version 2 Hardware Model, the CHeKT Solution incorporated the ability to interface with a myriad of external devices by way of a simple relay output. Once configured, the ...

    • Bridge Network Requirements

      When troubleshooting the connectivity of a CHeKT Bridge it is important to understand a few details. 1. Connectivity Requirements: DHCP Enabled Network: The Bridge obtains an IP address using DHCP by default. The Bridge does support a static IP ...

    • Registering a CHeKT Bridge

      Registering a CHeKT Bridge Links to additional steps: Creating a Site: Creating a New Customer Site Registering Cameras: Adding Cameras to a CHeKT Bridge 1. Registering a CHeKT Bridge Once you have created a customer account site you can proceed to ...