Cannot connect cameras to the Bridge.

Cannot connect cameras to the Bridge.

There are three phases to connecting a camera to the CHeKT Bridge.  
  1. Discovery
  2. Authentication
  3. Mounting

Phase 1: Discovery

During this phase, the Bridge will scan the local area network for all ONVIF compatible cameras and HD recorders and display them in a list.



If you do not see your device in the list it will be for the following reasons:
  • ONVIF Issue: On most cameras and recorders the Onvif protocol is enabled by default.  If Onvif is disabled then the device will not show up in the Network scan.
  • Network Connectivity:  The Bridge or cameras are not physically connected to the network.  To troubleshoot this, ensure that you have a network connection on all your devices.
  • Network Segmentation: If your cameras are on a network switch that is blocking "Broadcast" network traffic, then the devices are not scannable.  In this case, use the "Manual IP" option to type in the IP address of the camera or recorder you want to mount.

Phase 2: Authentication

During this phase, the Bridge is authenticating to the camera or recorder,  If you can't authenticate double check the following options:
  • Confirm your username and password:  Ensure you are using the username and password of the actual device you are connecting to.  IP cameras have a unique password that is set on the camera and is unrelated to the NVR or DVR.  Each recorder will have a unique username and password.
  • Onvif User: Some IP cameras and DVR require a new user to be created for the Onvif protocol.  Check your device documentation.

Phase 3: Mounting the Camera

During this phase, the Bridge will attempt to mount the camera.  If you are unable to mount a camera it may be due to one of the following factors:
  • The RTSP Stream is unavailable: In order to mount any camera to the CHeKT Bridge, the RTSP stream must be enabled.

Once these three phases are complete, the camera is now mounted.  After mounting a camera the device will show "Offline" for the first 60-120 seconds while the Bridge configures the secondary stream of the camera.  If the camera remains offline, review these troubleshooting steps.

    • Related Articles

    • Adding Cameras to a CHeKT Bridge

      Prerequisite steps to connecting cameras to CHeKT bridge: Registration: Check out our guide Register CHeKT Bridge in your customer site. Installation: Check out our guide of Install CHeKT Bridge. Specifications The Bridge supports 4 channels of ...

    • OPTEX InSight Camera Overview

      OPTEX InSight Cameras The Optex InSight series are the new members of the OPTEX sensor family of outdoor detection. By combining the dual-tech sensors of an OPTEX sensor and a full HD 1080 camera, you now have a powerful Visual Verification PIR ...

    • Bridge Network Requirements for CHeKT

      When troubleshooting the connectivity of a CHeKT Bridge it is important to understand a few details. Connectivity Requirements: DHCP Enabled Network: The Bridge obtains an IP address using DHCP by default. The Bridge does support a static IP address ...

    • Bridge Installation - Wiring & Setup Steps

      1. Connect power Connect 12VDC power using the 4-pin terminal block included in the package. You can power the bridge using the 12 volt power output from the alarm panel. Power status LED will turn solid green when it is poweredon. The bridge can ...

    • Remote Access for Connecting to Site Cameras and Recorders

      With the Remote Access feature available on your CHeKT Bridge, security companies can remotely connect to the web interface of any camera or recorder paired to a Bridge channel. This remote access feature can save your company significan 1. On any ...