Monitoring Portal Session Completion Process
Monitoring Portal Sessions – Overview
The Monitoring Portal uses a session-based model to manage each instance of portal access. A new session is automatically generated every time the portal is opened, whether that's in a new browser tab, a new window, or following a page refresh. Sessions do not carry over between openings, meaning all monitoring activity is associated exclusively with the current active session. This approach ensures that activity is accurately tracked, properly isolated, and that the system behaves consistently with every access to the portal.
The Monitoring Portal uses a session-based model to manage each instance of portal access. A new session is automatically generated every time the portal is opened, whether that's in a new browser tab, a new window, or following a page refresh. Sessions do not carry over between openings, meaning all monitoring activity is associated exclusively with the current active session. This approach ensures that activity is accurately tracked, properly isolated, and that the system behaves consistently with every access to the portal.
Session Duration and Timer
Each monitoring session has a 60‑minute time limit.
You can track the remaining time by viewing the session timer in the top‑right corner of the Monitoring Portal.
You can track the remaining time by viewing the session timer in the top‑right corner of the Monitoring Portal.
During the session, three reminder prompts will appear at the following intervals:
When a reminder appears, you must choose one of the following options:
- Complete Session – Ends the session and opens the Session Summary
- Extend Session – Continues the session and displays the remaining time
A selection must be made to dismiss the reminder.
- If no selection is made within 5 minutes, the session will automatically complete.
Ending A Session
A session can be ended in either of the following ways:
Click Complete Session in the top‑right corner of the Monitoring Portal
A session can be ended in either of the following ways:
Click Complete Session in the top‑right corner of the Monitoring Portal
The session reaches the 60 minute mark and is automatically completed and will direct you to the Session Summary.
Session Summary
The Session Summary is displayed at the end of every session or when Complete Session is selected.
The first dropdown allows you to select a general category that best describes the session.
The second dropdown provides a more detailed description.
Both selections are required to complete the session.Notes
The Notes field should be used to record any additional details or important information related to the session.
The Notes field should be used to record any additional details or important information related to the session.
Click Save and Complete Session to finalize the session and close the Monitoring Portal.
Viewing a Completed Session
To view a session summary after it has been completed:
Click Reports > MP Sessions
Click Reports > MP Sessions
Select the session you want to review.
View all of the session details and notes.
From the top right corner you can:
Edit the session or Create an Incident Report
Edit the session or Create an Incident Report
If you want to know more about Incident Reports, Click Here.
Session Summary Category Breakdown:
False Alarm
Alarm Triggered by User during Entry or Exit
Alarm Triggered by Routine Activity
Authorized Person on Site
Delivery Service (USPS, FedEx, UPS, etc.)
Animal & Installation Environment
Domestic Animal / Pet
Animal Activation (Squirrel, Bird, Fox, Spider, etc.)
Weather-Related Activation (Snow, Rain, etc.)
Nature Activation (Trees, Bushes, etc.)
Site Material Activation (Moving Tarps, Cobwebs, Window Reflection, Other Material, etc.)
Power Outage or Restoration
Natural Disaster Event (Hurricane, Blizzard, Tornado, Earthquake, etc.)
External Infrastructure Issue (Local Network, Internet, etc.)
Technical Issue
Configuration Issue (Over-Active Detection Zone, Programming Error, etc.)
Camera Malfunction or Connectivity Issue
VCP Communication Error
Zone Configuration Error
System Error Requiring Service
Automation Platform Misconfiguration (Wrong account, Incorrect receiver, etc.)
Testing/Training
Alarm Occurred During Scheduled System / Walk Test
Training Activity - No Action Needed
Scheduled System Maintenance
Routine Monitoring
Scheduled Video Guard Tour
Site Check Requested by Customer
Periodic System Health Check
Unpartitioned Camera Review
Customer Verification Cancelation
Customer Requests Operator Take No Action
Customer Acknowledged and Cleared (No Verification)
Customer Acknowledged False Alarm (Verification)
Customer to Perform Manual Self-Review
Dispatch
Criminal Trespass Dispatch
Criminal Intrusion Dispatch
Criminal Violent Conduct Dispatch
Other Criminal Act Dispatch
Fire/Medical Dispatch
Unlisted Dispatch Reason
Criminal Trespass Dispatch (Customer Verified)
Criminal Intrusion Dispatch (Customer Verified)
Criminal Violent Conduct Dispatch (Customer Verified)
Other Criminal Act Dispatch (Customer Verified)
Fire/Medical Dispatch (Customer Verified)
Unlisted Dispatch Reason (Customer Verified)
Operator Criminal Deterrence (No Dispatch)
Criminal Trespass - Lights / Siren Deterred
Criminal Trespass - Text to Speech Deterred
Criminal Trespass - Pre-Recorded Deterred
Criminal Trespass - Operator Talkdown / Intercom Deterred
Criminal Trespass – Operator Other Action (Relay, GPIO, etc.)
Criminal Intrusion - Lights / Siren Deterred
Criminal Intrusion - Text to Speech Deterred
Criminal Intrusion - Pre-Recorded Deterred
Criminal Intrusion - Operator Talkdown / Intercom Deterred
Criminal Intrusion - Operator Other Action (Relay, GPIO, etc.)
Criminal Violent Conduct - Lights / Siren Deterred
Criminal Violent Conduct - Text to Speech Deterred
Criminal Violent Conduct- Pre-Recorded Deterred
Criminal Violent Conduct - Operator Talkdown / Intercom Deterred
Criminal Violent Conduct - Operator Other Action (Relay, GPIO, etc.)
Other Criminal Act - Lights / Siren Deterred
Other Criminal Act - Text to Speech Deterred
Other Criminal Act - Pre-Recorded Deterred
Other Criminal Act - Operator Talkdown / Intercom Deterred
Other Criminal Act - Operator Other Action (Relay, GPIO, etc.)
Automation Rule Criminal Deterrence (No Dispatch)
Criminal Trespass – Automation Lights / Siren Deterred
Criminal Trespass – Automation Text to Speech Deterred
Criminal Trespass – Automation Pre-Recorded Deterred
Criminal Trespass – Automation Operator Talkdown / Intercom Deterred
Criminal Trespass - Other Action (Relay, GPIO, etc.)
Criminal Intrusion – Automation Lights / Siren Deterred
Criminal Intrusion – Automation Text to Speech Deterred
Criminal Intrusion – Automation Pre-Recorded Deterred
Criminal Intrusion – Automation Operator Talkdown / Intercom Deterred
Criminal Intrusion - Other Action (Relay, GPIO, etc.)
Criminal Violent Conduct – Automation Lights / Siren Deterred
Criminal Violent Conduct – Automation Text to Speech Deterred
Criminal Violent Conduct- Automation Pre-Recorded Deterred
Criminal Violent Conduct – Automation Operator Talkdown / Intercom Deterred
Criminal Violent Conduct - Other Action (Relay, GPIO, etc.)
Other Criminal Act – Automation Lights / Siren Deterred
Other Criminal Act – Automation Text to Speech Deterred
Other Criminal Act – Automation Pre-Recorded Deterred
Other Criminal Act – Automation Operator Talkdown / Intercom Deterred
Other Criminal Act - Other Action (Relay, GPIO, etc.)
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