Report Incident Feature
What is an Incident Report?
The Incident Report feature is available within the Monitoring Portal and allows Operators to create and manage reports related to alarm events. These reports document the details of an event and can be shared with Dealers and End Users when necessary.
Creating an Incident Report
When an event is generated and sent to the Monitoring Portal, an Operator can open the event to review it.
Selecting the Event Time Range
In the first section, the Operator must choose one of the following options to determine what footage is included in the report:
This Event Only
15 minutes before and after the reported event
30 minutes before and after the reported event
Selecting the Incident Type
Next, the Operator will select the Incident Type that most closely matches the event.
Selecting the Incident Sub-Category
After selecting the Incident Type, the Operator will choose the appropriate Incident Sub-Category.
Accessing Incident Reports (Dealer Portal)
Once an Incident Report has been created, the Dealer can locate it in the Dealer Portal by navigating to:
Reports → Incident Reports
Publishing the Report to the End User
If the Operator selects “Publish to Customer” when creating the report, the End User will be able to view the report in the CHeKT App under the Reports section.
Phone App:
Customizing Incident Types and Sub-Categories
Dealers can customize their own Incident Types and Sub-Categories within the Incident Categories section
to tailor incident classifications to match their monitoring and reporting needs.
Adding a New Incident Type
Click “Add Incident Type” in the top-right corner.
Enter a Name and Description for the new Incident Type.
Save the Incident Type.
* Create a name and a description of the Incident Type
Adding Sub-Categories
After creating the Incident Type:
- Click on the newly created Incident Type.
- Add and manage the desired Sub-Categories associated with that type.