Restricting Customer Arming

Restricting Customer Arming

Overview

The Restrict Manual Arming feature prevents App Users from arming a site outside of its configured Arming Schedule. This ensures that sites remain disarmed during designated hours while still allowing App Users to arm and disarm freely during scheduled arming windows.

How It Works

When an Arming Schedule is configured, the restriction is applied as follows:

  • During Disarm Hours – App Users are unable to manually arm the site via the CHeKT App.
  • During Arm Hours – App Users are free to arm and disarm the site via the CHeKT App until the next scheduled event.

Example:

Time
Arming Schedule Event
App User Ability
         8:00 AM
       Site Disarms
    ❌ Cannot Arm via App
         6:00 PM
          Site Arms
   ✅ Can Arm & Disarm via App
 8:00 AM (next day)
       Site Disarms
    ❌ Cannot Arm via App

Prerequisites

Before enabling Arming Restriction, you must have an Arming Schedule configured for the site.

Notes
📋 See this article for instructions on setting up an Arming Schedule.

Enabling Arming Restriction

Once an Arming Schedule is in place, follow these steps:

  1. Navigate to App Users
  2. Select Site Controls & Visibility
  3. Click Edit
  4. Toggle on "Restrict Manual Arming Outside of Scheduled Time"


Important Notes


Warning
⚠️Please review the following before enabling this feature:

  • Prior to enabling, please be sure to disable Manage Site Arming Schedule via App Users > Site Controls & Visibility > Edit > Manage Site Arming Schedule (Restricted Arming is controlled via the Arming Schedule)
  • Once enabled, all App Users — regardless of User Role — will be unable to arm the site via the CHeKT App during restricted hours.
  • If the site requires arming during a restricted time, it must be done manually via the Dealer Portal.


With Arming Restriction enabled, should App Users attempt to arm their site, they will get the message "Arming is only permitted during your system's scheduled period. To make changes or for help, please contact your security provider"








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