How to Create a New Customer Account

How to Create a New Customer Account

Info
Links to additional steps:
  1. Registering a BridgeRegistering a CHeKT Bridge
  2. Registering Cameras: Adding Cameras to a CHeKT Bridge
Login to your CHeKT Dealer Account:
  1. Click "Customers" on the left-hand navigation bar. 

  1. Click the '+' button


  1. Set the site name and address in the provided fields. 
Idea
When entering the Address, the module will initiate a Google address match search. Be sure to select the proper address from the provided list of found options.   If a google address is not available, then use the 'Edit Manually' option.


  1. If necessary, select the Monitoring Station that will be receiving signals from this site, and enter the unique account identifier (s) provided by the Monitoring Station to link the account. If the site does not need to communicate with a monitoring station, this information can be left blank.
Idea
If your monitoring station does not populate in the drop-down,  connect your dealer account to a monitoring center. Click here for directions: Creating a Monitoring Station Record


  1. Select an arming method for the customer site.
Idea
For more information on arming methods review: arming Setting Site Arming Source

  1. Define the Contact ID alarm codes for each zone type.  Enabled alarm codes are highlighted in blue, and the enable field has the green check. Click the zone type to modify a code.
Idea
Typically these are left as the default settings, changes here only affect this site.  To define your default dealer alarm codes go to your dealer settings: Configuring your XML Alarm Library 


Idea
With the completion of this step, the newly created site information will display in the Portal Overview:




To roll right into the bridge registration, click:
 

To review account details of the newly created account, click:



    • Related Articles

    • Adding Monitoring Station & Account Number to CHeKT Customer

      Before you can add a monitoring center to your customer account you need to configure your Monitoring Stations on the dealer settings. See how here. This Guide will instruct a user to set the "Monitoring Station" that will receive the signals for the ...
    • Setting up New Accounts for Sentinel

      When creating a new CHeKT customer account that will report to a Sentinel automaton platform you will need to work with the monitoring station. You will need two pieces of information form the monitoring station. 1. Setting up the Sentinel Customer ...
    • Creating a Mobile App User Account for Sites

      Creating an End-User Login for your Customers With the end-user CHeKT app your customer can now monitor and control their home or business in real-time and from anywhere. CHeKT's interactive security, video monitoring and home automation solution ...
    • Transfer CHeKT Bridge to new Customer

      IMPORTANT: Please make sure the bridge has been updated to the latest Firmware before beginning this procedure. The process of transferring a bridge to a different customer involves unregistering from the current customer, and then registering the ...
    • Setting up Customer Account Numbers

      It's important to understand how to correctly set up the Account Numbers and Reference IDs in the CHeKT Portal. These numbers allow your central station automation software direct operators to the correct account in the CHeKT Portal during the alarm ...