Offline Devices
Troubleshooting Offline Devices in CHeKT
Overview When a device goes offline in CHeKT, the first step is determining why it is disconnecting. The Activity Logs can often provide valuable clues by showing events such as Network Change, Stream Disconnect, IP Change, or repeated offline/online ...
Saving Activity / Audit Logs to Desktop
Access the Activity or Audit Logs from the Dealer Portal: Select the Date Range and Category Filter for the Logs you want to Download: Select Export Excel: Logs will be automatically Downloaded to Microsoft Excel: Once Logs are in Excel, they can be ...
VLC Media Player Frame Loss Test
VLC Media Player Frame Loss Test Why do a VLC Test? The VLC frame loss test is useful when a CHEKT system shows "Stream Disconnect" or "Camera Offline" error. Testing the same camera stream in VLC helps determine whether the issue is caused by ...
PTZ Controls: Monitoring Station and Customer Access Issues
Important Details with the 5.0 Release regarding PTZ Cameras: When all new cameras are added to CHeKT, the PTZ functions are disabled as a default. Camera PTZ capabilities are enabled in the cameras settings section: Site -> Site Details -> Devices ...
CHeKT Frequently Asked Questions:
Why does the Bridge have physical alarm inputs? These zone inputs allow the Bridge to create video alarm alerts from any physical trigger source. From zones on an alarm panel to relays from machinery and electronic gates or other equipment, the alarm ...
Mounting an Axis Camera to CHeKT Bridge (FW 3.2+ Guides)
This guide will outline how to connect an AXIS Camera to a CHeKT Bridge using firmware version 3.2.0 and up. Important Notes: Before Bridge Firmware 3.2.0 an AXIS camera could not be mounted without these three important steps. View here: Mounting an ...
CHeKT Monitoring Portal - Chrome Browser Requirement
The CHeKT Video Monitoring Portal is a web-based cloud platform, that allows remote video monitoring and alarm verification of one or multiple video streams. This enhanced remote video monitoring portal provides alarm center agents with a rich set of ...
Understanding the Value of a Site Account Information Sheet
In this video we will review the value and purpose of CHeKT Site Account Information Sheet. This Info sheet will be extremely valuable to the security dealer and the monitoring center.
Setting up a Site & Bridge as a Stand-alone Visual Alert System
This video will show you how to program your CHEKT site to operate independently of a traditional alarm system. When programmed in this manner your installed Bridges can notify your customers and the central station of alarm events. This allows the ...
Where do I find the Bold Serial No or Reference Number?
The Bold Serial No. is the unique ID for every customer record in the Bold database. This reference number is what links the Bold platform and the CHeKT Platform on the Action Pattern URL launch. The serial number can be found to the right of the ...
My Bold platform is opening the CHeKT portal but the browser does not load.
This can be caused by a few situations. Bold is opening the portal in using their embedded Internet Explorer canvas. Following these instructions for changing how Bold launches a URL Open the Supervisor Workstation Go to Tools -> Options Expand ...
How much internet bandwidth does the CHeKT Bridge use?
Data usage is an important factor to consider with any remote visual monitoring platform. The upload speed of the locations Internet Service Provider (ISP) is what will impact a central station's ability to view video in a real-time manner. The CHeKT ...
Deleting a Camera in CHeKT Support
Removing a Camera When completely removing an IP camera, the user will lose access to the video and snapshot events and the configurations from that device! Click on the "Customers" tab in your Dealer Dashboard Menu. Click on the desired "Site" where ...
My Events Aren't Making it to My Emergency Contact Via SMS
1. Ensure the Recipient is listed as an "Emergency Contact" on the account. -In the Dealer Portal, enter the General customer information page. -Under "Contacts," Ensure the user is listed here - Enter the information for adding the contact; the slot ...
Mounting LTS Recorders and IP Cameras
The LTS brand of IP cameras and HD over Coax Recorders support the ONVIF protocol and work with the CHeKT Bridge, However, there are a couple of settings that must be changed before attempting to mount the DVR Channels or IP Cameras. Once these steps ...
What is the benefit to using the 305 relay with the DMP XR150?
Either of the below wiring methods provide the same function of "arming" a Bridge.. The difference would be that while using the 305 and Output 1 or 2, you could actually provide the 12v+ from a power supply instead of the keypad bus (terminal 7, ...
Known Default Username and Passwords
Here is a list of the industry default usernames and passwords. Acti Username: Admin/admin Password: 12345/123456 IP address: 192. 168.0.100 Arecont Vision Arecont does not have a default password, but you can reset it to factory settings. Follow ...
Mounting a Bosch FlexiDome IP Camera
The Bosch FlexiDome IP camera will not mount to the bridge until you have manually adjusted the IPS settings on the camera. Watch this video to see this is done.
Can a Panic or 24-Hour Zone be verified with CHeKT?
Yes, the Bridge can create video verification events with a panic button or any 24-Hour device that is triggered. Because the Bridge is designed to arm and disarm with the alarm panel to limit video events to when the alarm panel is armed, the ...
Cannot connect cameras to the Bridge.
There are three phases to connecting a camera to the CHeKT Bridge. Discovery Authentication Mounting Phase 1: Discovery During this phase, the Bridge will scan the local area network for all ONVIF compatible cameras and HD recorders and display ...
Camera mounts to Bridge, but stays "Offline
If you are able to mount your camera to the CHeKT Bridge, but the camera status stays "offline" it could be due to a couple of factors. The Camera does not have a secondary stream: The CHeKT Bridge will only pull the secondary video stream off of a ...
Mounting Axis Camera to CHeKT Bridge (Pre FW 3.2)
There are three settings that will need to be adjusted to mount an Axis camera. Create an ONVIF User: By default, the Axis cameras do not have an ONVIF user account. You will need to create one and make it an admin user if available. Disable the ...
Camera Requirements and Compatibility
There are a couple of requirements for an IP camera or HD over coax recorder to work with the CHeKT Bridge. 1. The CHeKT Bridge connects to IP Cameras and Recorders using the ONVIF protocol. This protocol is a standard in the video industry that has ...